I tried to run the scan , but as soon as it opens, it goes away and I'm not sure how I can boot my computer into the safe mode?? Can u please explain steps that should be taken, cause I'm not really good at such things.
Thanks a lot
You have a rootkit infection most likely. Rootkit is an application that basically takes a supervisor role and takes over your whole system including some of windows specific processes such as explorer.exe and svchosts.
This is a little more complicated now.
Before you do anything back up whatever photos and documents you have saved on the system on a portable drive or a flash drive.
Please keep in mind that the system might crash so before performing the following steps you need to make sure you can get a hold of a reinstallation CD or in case of VISTA that you have the clean installation file in a seperate partition
Once the backup is performed:
1- Shut down the computer
2- leave it sit for 30 seconds
3- turn it back on and as soon as you do so start to tap the F8 function key on the top row of your keyboard.
4- you will be see a black and white screen, opt for SAFE MODE WITH NETWORKING
5- sign under your name (administrator)
6- once you see the weird black screen try to run the scan again.
7- if it is still being blocked, let me know.